Effective Date: January 2, 2025

Privacy Policy for Laundry Room NY

1. Introduction

Laundry Room NY (“we,” “our,” or “us”) respects the privacy of our customers and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit https://laundryroomny.com (“the Site”) or use our services. By accessing and using our Site, you consent to the data practices described herein.

2. Information We Collect

We collect information that you provide to us directly when using our services or interacting with our Site. This includes:

• Personal Information: Name, email address, phone number, and other contact details provided when you communicate with us.
• Service Usage Information: Data related to your transactions with us, including the services you use (e.g., Wash and Fold, Drop-Off, or Coin Laundry).
• Automatically Collected Information: Data about your device, browsing behavior, and usage patterns, such as IP address, browser type, pages visited, and other usage data.
• Chat Feature: When using this chat feature, we may collect information such as your name, contact details, and any other information you choose to provide during the conversation.

3. How We Use Your Information

We may use the information we collect to:

• Provide, maintain, and improve our services and Site;
• Respond to your inquiries and fulfill requests, including customer support;
• Send promotional or informational communications with your consent, which you may opt out of at any time;
• Monitor and analyze trends and usage to improve our Site and customer experience.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as data analysis and marketing assistance.
• Legal Compliance: We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.

5. Data Security Measures

In compliance with New York State’s SHIELD Act, we implement various technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure access controls, data encryption, and regular assessments of our security practices. Although we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Breach Notification

In the unlikely event of a data breach that exposes your personal information, we will take prompt steps to notify affected individuals, as required by the SHIELD Act, and we will report the breach to the New York Attorney General where applicable.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you;
• Correct or update inaccurate information;
• Request the deletion of your personal data, where applicable.

To exercise these rights, please contact us at info@laundryroomny.com. We will respond to these requests in accordance with applicable laws and within a reasonable timeframe.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and store information about your interaction with our Site. You can control the use of cookies at the browser level, but disabling cookies may limit certain features or functionality on our Site.

9. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms like Facebook and Instagram. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.

10. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Laundry Room NY

• Address: 700 Southern Blvd., Bronx, NY 10455
• Phone: (718) 589-0401
• Email: info@laundryroomny.com